I think I´m screwed up, I got this message from Matty when I asked for my figures after I updated my payment info:

Dear Rolando David Munoz Mtz.,

Thank you for contacting the online store.

We apologize for the inconvenience. Unfortunately, we are unable to
assist you with this product inquiry at the online store. For detailed
product information please contact MattyCollector.com for assistance at:


1-800-524-TOYS (1-800-524-8697)

Sincerely,
Anton Lorenz I. M.
online store
Customer Service
mattycollector.cs@digitalriver.com

I´ll ask a friend (he´s con El Centro, CA) to call and try to help me out with this.

Well, two phone calls and two emails to Matty later, my Club Ecto-1 subscriptions are finally renewed as of this morning.

I'm not completely out of the woods yet though, as my March order is still being processed… (I don't think I can relax until the figures are physically in my hands).

What an absolute pain.(*egon)

I still have the same issues, unable to renew my subscription… damn!!

Ghostbusters213;169964
I still have the same issues, unable to renew my subscription… damn!!

The problem is most likely on their end not yours. If you've followed all of their instructions, all of your payment info is up to date, and you have enough money in your bank account then there is no reason why your membership shouldn't be renewing (I told them as much… in regards to my renewal… in my final email to them).

I get the feeling that they're really not looking into the problem. They just seem to assume that it's user error and then tell the computer to resubmit your order… but because their computers are all jacked up the renewal process fails and you're back to square one (I went through that four times).

This is the email I sent them last night that finally got my subscription renewed…

Cosmic-Riptide
Well, it's been another 48 hour wait and still no sign of my Club Ecto-1 subscriptions being reactivated (meaning still no sign of my figures being sent) or rejected.

This is ridiculous… The credit card information you have is current and correct as evident by the purchases I made (########## & ##########) on the
15th of this month!

There is enough money in the account to pay for this month's Club Ecto figures… and upon receiving your last response I immediately deleted all outdated payment information (previous credit cards) in my profile.

There is absolutely no reason whatsoever, that I can see on my end, why these orders shouldn't be processing. There has to be a hang-up somewhere in your auto renewal program.

The whole point to the Club Ecto subscriptions was to remove the hassle of making monthly orders… Further, I was under the impression that my Marshmallow Mess Ray figures were paid for last year when I purchased my subscriptions!? …Yet I'm seeing no evidence of those figures being shipped to me…

I'm sorry, I'm not trying to be a hassle… but I've called your company twice and emailed you once about resolving this issue.

I don't care what has to be done to fix it… if my profile has to be wiped out and completely reentered… or even if you have to send me a paper order form to be completed, signed by my bank, and mailed back to you… I would just like this issue resolved.

Thank you,

I called twice to check if the update on my card was made and my calls got dropped everytime. getting a little angry by this I deleted all my other cards and left only the one I use frequently and still nothing.

I know this whole situation it´s their problem, but I feel I´m hands tied on this mess.

metallico33;169966
I called twice to check if the update on my card was made and my calls got dropped everytime. getting a little angry by this I deleted all my other cards and left only the one I use frequently and still nothing.

I just did the same yesterday, I hope this move solves the whole thing finally.

Try when you e-mail them saying that you have called the Customer Service phone number and that they were no help.

I put that in my e-mail and my problems were resolved the next day.

Doctor Venkman;169969
Try when you e-mail them saying that you have called the Customer Service phone number and that they were no help.

I put that in my e-mail and my problems were resolved the next day.

I just email them doing what you said and wrote that my credit card info was updated i hope this gets fixed.


first look at Vinz !

http://thefwoosh.com/2011/03/first-look-ghostbusters-vinz-clortho

well,my Vinz is in Indiana….hope it comes this week!

and again I received a couple of emails this time it says that at my request my sub got canceled, and the other one says that they needed my last four digits of my credit card to check the default card I emailed them just now to fix this I really hope this gets fixed damn.